Delivery

ANNA-KARIN KARLSSON wishes to ensure that you are pleased with your purchase at our Web shop. All orders will be shipped from Sweden, Monday to Friday excluding Swedish public holidays.

We provide free shipping worldwide. Please note that if you are ordering outside of the EU your local customs office may charge additional tax and duties.

All ANNA-KARIN KARLSSON orders are delivered by DHL.

When placing your order please ensure that the shipping address details are correct. When your order is shipped, we will send you a confirmatory email.

We process and send orders during our main service hours with DHL, Monday to Friday, from 10:00 am to 2:00 pm CET with the exception of Swedish public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.

As soon as your parcel has been dispatched you will receive an email stating the DHL tracking number in order for you to check the status of your order.

 

Returns And Refunds

We offer free return service, provided you return the item(s) within 14 days of delivery. 

The item(s) should be returned, unused and with all tags still attached.
Our branded boxes are considered to be a part of the product and must be returned with the item(s).
This is also to ensure that item(s) arrives back to us in a suitable and undamaged state.

Your money will be refunded when your return has been received and our team has checked the item(s) that they are delivered in great condition.

If you have any questions or require any further assistance, please do not hesitate to contact us marie@annakarinkarlsson.com.